Shipping policy
At Jean Riley, we prioritise customer satisfaction and environmental responsibility. All orders are carefully shipped and tracked using Australia Post & DHL international, and we are committed to reducing our brand's carbon footprint by utilising carbon-neutral delivery services.
For ready-to-ship items, the estimated shipping times are as follows:
- 24- 48 hrs for order dispatch
- 1-2 business days for express postage within Australia
- 3-7 business days for standard postage within Australia
- 10-21 business days for international orders outside Australia
Made-to-order pieces are shipped within 17-21 business days.
Order Tracking:
Rest assured, you will receive comprehensive tracking information for your exquisite pieces, enabling you to monitor their journey to your doorstep. If you have any questions or concerns during the process, don't hesitate to contact us, and our dedicated team will assist you promptly.